Compu b Free 2 Year Warranty

2 Year Warranty icon

Compu b is delighted to offer a Free 2 Year Warranty on all Apple products purchased in our stores and online. 

What is Covered under this Warranty?

  • Mac
  • iPad
  • iPhone
  • Apple Watch
  • Apple TV
  • iPod
  • Apple Accessories

MacXchange LTD of  15 Station Road, St Ives, Cambridgeshire PE27 5BH (or its successor in title) (“Compu b”) warrants the Apple-branded hardware product and accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used in accordance with Apple’s user manuals, technical specifications and other Apple Product published guidelines for a period of TWO (2) YEARS from the date of original retail purchase by the end-user purchaser (“Warranty Period”). You will be able to receive the remedies available under the Two Year Limited Warranty for your Apple product via Compu b service facilities in the UK via mail in or our store in London. In the event of any defect in materials and workmanship, you will be able to direct your claims to Compu b. In the case of mail-in warranty cover, Compu b will not cover the cost of postage or courier service. 

What is not Covered under Warranty?

This warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware. When contacting Compu b via telephone, call charges may apply depending on your location. Please contact your network operator for details. This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside the user manual, the technical specifications or other Apple Product published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Compu b; (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Compu b; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product; or (i) if any serial number has been removed or defaced from the Apple Product; or (j) if the product is stolen or Compu b reasonably believes that the product is stolen based on information provided by law enforcement authorities, or services provided by anyone who is not a representative of Compu b.

Your Responsibilities

IF YOUR APPLE PRODUCT IS CAPABLE OF STORING SOFTWARE PROGRAMS, DATA AND OTHER INFORMATION, YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON YOUR APPLE PRODUCT’S STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES. Before submitting your Apple Product for warranty service you should make separate backup copy of the contents of its storage media, remove all personal information and disable all security passwords. The contents of your Apple Product’s storage media may be erased, replaced and / or reformatted in the course of service.

Following warranty service, your Apple Product or a replacement product will be returned to you as your Apple Product was configured when originally sold, subject to applicable updates. Compu b may install system software updates as part of warranty service that will prevent the Apple Product from reverting to an earlier version of the system software. Third party applications installed on the Apple Product may not be compatible or work with the Apple Product as a result of the system software update. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this warranty.

Important: Do not open the Apple Product unless the User Manual describes how it is designed for opening. Opening the Apple Product may cause damage that is not covered by this warranty.

Carry-in service:

Compu b may request that you return your Apple Product to a Compu b location offering carry-in service. Your Apple Product may be sent to an Compu b Service Centre to be serviced. Once you are notified that service is complete, you will promptly retrieve the Apple Product from the Service Centre. Before receiving warranty service, Compu b or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Compu b’s procedures for obtaining warranty service.

Limitations of Liability

A) Entire agreement: Other than the consumer law rights to which you are entitled as set out at the beginning of this document, all warranties, conditions and other terms not set out in this warranty document are excluded from the Compu b Two-Year Limited Warranty. As a result, Compu b does not make any other promises, conditions or warranties about the service other than set out in this warranty document. Some countries do not allow limitations on how long such warranties, conditions and/or implied terms may last, so the limitation described above may not apply to you.

B) Disclaimer in relation to data:

Compu b does not warrant, represent or undertake that it will be able to repair or replace any Apple Product under this warranty without risk to and / or loss of information and / or data stored on the Apple Product.

Limitation of liability:

In no event shall Compu b be liable for

1 any losses that were not caused by our breach of this warranty document;
2 any loss or damage that was not, at the time of your purchase of the product, a reasonably foreseeable consequence of Compu b breaching this warranty document; or
3 losses relating to any business of yours, loss of profits, loss of data or loss of opportunity. The provisions of this warranty document shall not apply to (i) death or personal injury; (ii) fraud; (iii) fraudulent misrepresentation; or (iv) any other liability that cannot be limited or excluded as a matter of law.

General

No Compu b agent or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected.

Where the product was purchased in Ireland, this warranty is governed by and construed under the laws of Ireland and each party hereby submits to the non-exclusive jurisdiction of the Irish courts. Where the product was purchased in the UK, this warranty is governed by and construed under the laws of England and each party hereby submits to the non-exclusive jurisdiction of the English courts, unless you live in Scotland in which case the laws of Scotland will apply.